MARC details
| 000 -LEADER |
|---|
| fixed length control field |
05547cam a2200709 a 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
ocm55696448 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OCoLC |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20240925131019.0 |
| 006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS |
|---|
| fixed length control field |
m d |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION |
|---|
| fixed length control field |
cr cnu|||unuuu |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
040622s2003 ilu ob 001 0 eng d |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
N$T |
| Language of cataloging |
eng |
| Description conventions |
pn |
| Transcribing agency |
N$T |
| Modifying agency |
OCLCQ |
| -- |
YDXCP |
| -- |
OCLCQ |
| -- |
TUU |
| -- |
OCLCQ |
| -- |
EBLCP |
| -- |
E7B |
| -- |
OCLCQ |
| -- |
NLGGC |
| -- |
OCLCQ |
| -- |
AZK |
| -- |
LOA |
| -- |
AGLDB |
| -- |
MOR |
| -- |
PIFAG |
| -- |
ZCU |
| -- |
MERUC |
| -- |
OCLCQ |
| -- |
SAV |
| -- |
OCLCQ |
| -- |
WY@ |
| -- |
U3W |
| -- |
LUE |
| -- |
OCLCF |
| -- |
INARC |
| -- |
STF |
| -- |
WRM |
| -- |
VTS |
| -- |
COCUF |
| -- |
NRAMU |
| -- |
ICG |
| -- |
INT |
| -- |
VT2 |
| -- |
TOF |
| -- |
OCLCQ |
| -- |
AU@ |
| -- |
WYU |
| -- |
G3B |
| -- |
DKC |
| -- |
OCLCQ |
| -- |
K6U |
| -- |
VLY |
| -- |
OCLCO |
| -- |
OCLCQ |
| -- |
OCLCO |
| 019 ## - |
|---|
| -- |
71802807 |
| -- |
531180124 |
| -- |
647667424 |
| -- |
650972975 |
| -- |
923564279 |
| -- |
929146276 |
| -- |
961492766 |
| -- |
962647192 |
| -- |
966147491 |
| -- |
988478571 |
| -- |
992002691 |
| -- |
1037944372 |
| -- |
1038561805 |
| -- |
1045578493 |
| -- |
1057950901 |
| -- |
1058970414 |
| -- |
1097100600 |
| -- |
1162211756 |
| -- |
1241772793 |
| -- |
1259158692 |
| -- |
1290059299 |
| -- |
1300439466 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0838998526 |
| Qualifying information |
(electronic bk.) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9780838998526 |
| Qualifying information |
(electronic bk.) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| Canceled/invalid ISBN |
9780838908600 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| Canceled/invalid ISBN |
0838908608 |
| 035 ## - SYSTEM CONTROL NUMBER |
|---|
| System control number |
110047 |
| -- |
(N$T) |
| 035 ## - SYSTEM CONTROL NUMBER |
|---|
| System control number |
(OCoLC)55696448 |
| Canceled/invalid control number |
(OCoLC)71802807 |
| -- |
(OCoLC)531180124 |
| -- |
(OCoLC)647667424 |
| -- |
(OCoLC)650972975 |
| -- |
(OCoLC)923564279 |
| -- |
(OCoLC)929146276 |
| -- |
(OCoLC)961492766 |
| -- |
(OCoLC)962647192 |
| -- |
(OCoLC)966147491 |
| -- |
(OCoLC)988478571 |
| -- |
(OCoLC)992002691 |
| -- |
(OCoLC)1037944372 |
| -- |
(OCoLC)1038561805 |
| -- |
(OCoLC)1045578493 |
| -- |
(OCoLC)1057950901 |
| -- |
(OCoLC)1058970414 |
| -- |
(OCoLC)1097100600 |
| -- |
(OCoLC)1162211756 |
| -- |
(OCoLC)1241772793 |
| -- |
(OCoLC)1259158692 |
| -- |
(OCoLC)1290059299 |
| -- |
(OCoLC)1300439466 |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
Z674.75.I58 |
| Item number |
J87 2003eb |
| 072 #7 - SUBJECT CATEGORY CODE |
|---|
| Subject category code |
LAN |
| Subject category code subdivision |
025000 |
| Source |
bisacsh |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
025.5/24 |
| Edition number |
22 |
| 084 ## - OTHER CLASSIFICATION NUMBER |
|---|
| Classification number |
06.60 |
| Number source |
bcl |
| 049 ## - LOCAL HOLDINGS (OCLC) |
|---|
| Holding library |
MAIN |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Jurewicz, Lynn. |
| 9 (RLIN) |
319341 |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
High tech, high touch : |
| Remainder of title |
library customer service through technology / |
| Statement of responsibility, etc. |
Lynn Jurewicz and Todd Cutler. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc. |
Chicago : |
| Name of publisher, distributor, etc. |
American Library Association, |
| Date of publication, distribution, etc. |
2003. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
1 online resource (viii, 142 pages) |
| 336 ## - CONTENT TYPE |
|---|
| Content type term |
text |
| Content type code |
txt |
| Source |
rdacontent |
| 337 ## - MEDIA TYPE |
|---|
| Media type term |
computer |
| Media type code |
c |
| Source |
rdamedia |
| 338 ## - CARRIER TYPE |
|---|
| Carrier type term |
online resource |
| Carrier type code |
cr |
| Source |
rdacarrier |
| 347 ## - DIGITAL FILE CHARACTERISTICS |
|---|
| File type |
data file |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc |
Includes bibliographical references (pages 135-137) and index. |
| 505 0# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Libraries on the Internet : rationale and issues -- What libraries can learn from business -- An automatic e-mail notification system -- Dynamic Web-based event calendar with signup system -- An online meeting room reservation system -- Portals, gateways, and directories -- Local history : online obituaries, photographs, and local newspaper articles -- Online summer reading registration, tracking, and statistics -- Providing online access to users without a library card -- Stand-alone services : bookmarklets, proxy servers, and electronic reference -- Marketing web-based library services. |
| 588 0# - SOURCE OF DESCRIPTION NOTE |
|---|
| Source of description note |
Print version record. |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc. |
Ever-expanding technologies are raising the bar, as customers increasingly expect fast, sophisticated solutions and results in their interactions with the library. Drawing on their system of improved customer service available through technology, the authors show how automating traditional library services can decrease staff workloads while improving speed and access for customers. Real-life lessons and visual examples from libraries who have implemented these systems provide a customizable model for your library to achieve the same goals-from offering virtual library cards to online registration for library programs. High Tech, High Touch illustrates technical solutions that really work, inspired by effective customer service strategies used by businesses. These are unique technology solutions-based on digital libraries, portals, e-mail notifications, and database interfaces to the Web-to solve everyday public library problems. Supported by narrative descriptions and screen shots, this is a springboard for designing customized library systems that address unique local service issues. Library directors, branch managers, and department heads can automate the most tedious library tasks while improving customer service and saving staff time. |
| 546 ## - LANGUAGE NOTE |
|---|
| Language note |
English. |
| 590 ## - LOCAL NOTE (RLIN) |
|---|
| Local note |
Added to collection customer.56279.3 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Libraries and the Internet. |
| 9 (RLIN) |
1651 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Public services (Libraries) |
| General subdivision |
Technological innovations. |
| 9 (RLIN) |
1654 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer services |
| General subdivision |
Technological innovations. |
| 9 (RLIN) |
319342 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Library Web sites. |
| 9 (RLIN) |
177602 |
| 650 #6 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Bibliothèques et Internet. |
| 9 (RLIN) |
180156 |
| 650 #6 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Bibliothèques |
| General subdivision |
Services aux usagers |
| -- |
Innovations. |
| 9 (RLIN) |
1014213 |
| 650 #6 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Service à la clientèle |
| General subdivision |
Innovations. |
| 9 (RLIN) |
988858 |
| 650 #6 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Sites Web de bibliothèques. |
| 9 (RLIN) |
369668 |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
LANGUAGE ARTS & DISCIPLINES |
| General subdivision |
Library & Information Science |
| -- |
General. |
| Source of heading or term |
bisacsh |
| 9 (RLIN) |
18683 |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer services |
| General subdivision |
Technological innovations |
| Source of heading or term |
fast |
| 9 (RLIN) |
319342 |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Libraries and the Internet |
| Source of heading or term |
fast |
| 9 (RLIN) |
1651 |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Library Web sites |
| Source of heading or term |
fast |
| 9 (RLIN) |
177602 |
| 650 17 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Dienstverlening. |
| Source of heading or term |
gtt |
| 9 (RLIN) |
230582 |
| 650 17 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Bibliotheken. |
| Source of heading or term |
gtt |
| 9 (RLIN) |
135077 |
| 650 17 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Informatietechnologie. |
| Source of heading or term |
gtt |
| 9 (RLIN) |
31688 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Cutler, Todd. |
| 9 (RLIN) |
319343 |
| 776 08 - ADDITIONAL PHYSICAL FORM ENTRY |
|---|
| Relationship information |
Print version: |
| Main entry heading |
Jurewicz, Lynn. |
| Title |
High tech, high touch. |
| Place, publisher, and date of publication |
Chicago : American Library Association, 2003 |
| International Standard Book Number |
0838908608 |
| Record control number |
(DLC) 2003010087 |
| -- |
(OCoLC)52302153 |
| 856 40 - ELECTRONIC LOCATION AND ACCESS |
|---|
| Materials specified |
EBSCOhost |
| Uniform Resource Identifier |
<a href="https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=110047">https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=110047</a> |
| 938 ## - |
|---|
| -- |
EBL - Ebook Library |
| -- |
EBLB |
| -- |
EBL218930 |
| 938 ## - |
|---|
| -- |
EBSCOhost |
| -- |
EBSC |
| -- |
110047 |
| 938 ## - |
|---|
| -- |
Internet Archive |
| -- |
INAR |
| -- |
hightechhightouc00jure |
| 938 ## - |
|---|
| -- |
YBP Library Services |
| -- |
YANK |
| -- |
2344729 |
| 994 ## - |
|---|
| -- |
92 |
| -- |
N$T |