MARC details
| 000 -LEADER |
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| fixed length control field |
05253cam a2200793 i 4500 |
| 001 - CONTROL NUMBER |
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| control field |
ocn842387712 |
| 003 - CONTROL NUMBER IDENTIFIER |
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| control field |
OCoLC |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
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| control field |
20240925131410.0 |
| 006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS |
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| fixed length control field |
m d |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION |
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| fixed length control field |
cr ||||||||||| |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
121207s2013 mdua ob 001 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
|---|
| LC control number |
2020738836 |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
DLC |
| Language of cataloging |
eng |
| Description conventions |
rda |
| -- |
pn |
| Transcribing agency |
DLC |
| Modifying agency |
IDEBK |
| -- |
EBLCP |
| -- |
MHW |
| -- |
MEAUC |
| -- |
DEBSZ |
| -- |
OCLCF |
| -- |
N$T |
| -- |
TEFOD |
| -- |
YDXCP |
| -- |
LIV |
| -- |
AZU |
| -- |
COO |
| -- |
E7B |
| -- |
IAI |
| -- |
AGLDB |
| -- |
D6H |
| -- |
KYD |
| -- |
VTS |
| -- |
INT |
| -- |
U3W |
| -- |
LVT |
| -- |
TKN |
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STF |
| -- |
INARC |
| -- |
AJS |
| -- |
CDX |
| -- |
OCLCO |
| -- |
DKU |
| -- |
OCLCO |
| -- |
OCL |
| -- |
OCLCQ |
| -- |
UIU |
| -- |
OCLCO |
| -- |
OCLCL |
| 019 ## - |
|---|
| -- |
828424656 |
| -- |
843068345 |
| -- |
857795776 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9780810887497 |
| Qualifying information |
ebook |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0810887495 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| Canceled/invalid ISBN |
9780810887480 |
| Qualifying information |
pbk. |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0810887487 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9781299148888 |
| Qualifying information |
(MyiLibrary) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
1299148883 |
| Qualifying information |
(MyiLibrary) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
9780810887480 |
| 035 ## - SYSTEM CONTROL NUMBER |
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| System control number |
537768 |
| -- |
(N$T) |
| 035 ## - SYSTEM CONTROL NUMBER |
|---|
| System control number |
(OCoLC)842387712 |
| Canceled/invalid control number |
(OCoLC)828424656 |
| -- |
(OCoLC)843068345 |
| -- |
(OCoLC)857795776 |
| 037 ## - SOURCE OF ACQUISITION |
|---|
| Stock number |
446138 |
| Source of stock number/acquisition |
MIL |
| 037 ## - SOURCE OF ACQUISITION |
|---|
| Stock number |
4D5F6D58-B9CD-488D-A976-F44A976F6FE1 |
| Source of stock number/acquisition |
OverDrive, Inc. |
| Note |
http://www.overdrive.com |
| 043 ## - GEOGRAPHIC AREA CODE |
|---|
| Geographic area code |
n-us--- |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER |
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| Classification number |
Z711 |
| 072 #7 - SUBJECT CATEGORY CODE |
|---|
| Subject category code |
LAN |
| Subject category code subdivision |
025000 |
| Source |
bisacsh |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
025.50973 |
| Edition number |
23 |
| 049 ## - LOCAL HOLDINGS (OCLC) |
|---|
| Holding library |
MAIN |
| 245 00 - TITLE STATEMENT |
|---|
| Title |
Customer service in libraries : |
| Remainder of title |
best practices / |
| Statement of responsibility, etc. |
edited by Charles Harmon, Michael Messina. |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
|---|
| Place of production, publication, distribution, manufacture |
Lanham : |
| Name of producer, publisher, distributor, manufacturer |
The Scarecrow Press, Incorporated, |
| Date of production, publication, distribution, manufacture, or copyright notice |
2013. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
1 online resource (x, 108 pages) |
| 336 ## - CONTENT TYPE |
|---|
| Content type term |
text |
| Content type code |
txt |
| Source |
rdacontent |
| 337 ## - MEDIA TYPE |
|---|
| Media type term |
computer |
| Media type code |
c |
| Source |
rdamedia |
| 338 ## - CARRIER TYPE |
|---|
| Carrier type term |
online resource |
| Carrier type code |
cr |
| Source |
rdacarrier |
| 490 1# - SERIES STATEMENT |
|---|
| Series statement |
Best practices in library services |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc |
Includes bibliographical references and index. |
| 505 0# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Service is personal: the Howard County Library System customer service program / Lewis Belfont -- Technically speaking : technology planning as the backbone of good customer service / Karen C. Knox -- The Darien Library's picture book reorganization : a collection designed with patrons in mind / Kiera Parrott -- STARS : launching a customer service model in Riverside County / Mark Smith -- The collaborative conversation : connecting libraries and readers using Web 2.0 tools / Judi Repman -- Improving customer service by utilizing an existing technology innovatively / Adriana Gonzalez -- Service delivery chains as a strategy for improving library customer service / John Huber -- The buzz on patron service / Shannon Hodgins Halikias -- Make your library fantastic for homeschoolers / Abby Johnson. |
| 588 ## - SOURCE OF DESCRIPTION NOTE |
|---|
| Source of description note |
Description based on print version record and CIP data provided by publisher; resource not viewed. |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc. |
In this book, nine librarians from across the country describe their libraries' best practices in this key area. Their contributions range from all encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent user focused technology planning, picture book arrangement with patrons in mind, Web 2.0 tools to connect users with the library, establishing good service delivery chains, and making your library fantastic for homeschoolers. As past Public Library Association President Audra Caplan writes in her introduction to this book, "There is nothing magical about providing excellent customer service; it just takes the right people, the right philosophy and the passion to make it a reality." If you have got all that, here in this book are the best practices to make stellar customer service a reality for your library's users. |
| 590 ## - LOCAL NOTE (RLIN) |
|---|
| Local note |
Added to collection customer.56279.3 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Public services (Libraries) |
| Geographic subdivision |
United States. |
| 9 (RLIN) |
266090 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer services |
| Geographic subdivision |
United States. |
| 9 (RLIN) |
231370 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Consumer satisfaction. |
| 9 (RLIN) |
222476 |
| 650 #2 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Libraries |
| General subdivision |
organization & administration |
| 9 (RLIN) |
179575 |
| 650 #2 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Consumer Behavior |
| 650 #6 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Bibliothèques |
| General subdivision |
Services aux usagers |
| Geographic subdivision |
États-Unis. |
| 9 (RLIN) |
1014151 |
| 650 #6 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Service à la clientèle |
| Geographic subdivision |
États-Unis. |
| 9 (RLIN) |
1014321 |
| 650 #6 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Consommateurs |
| General subdivision |
Satisfaction. |
| 9 (RLIN) |
299769 |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
LANGUAGE ARTS & DISCIPLINES |
| General subdivision |
Library & Information Science |
| -- |
General. |
| Source of heading or term |
bisacsh |
| 9 (RLIN) |
18683 |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Consumer satisfaction |
| Source of heading or term |
fast |
| 9 (RLIN) |
222476 |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer services |
| Source of heading or term |
fast |
| 9 (RLIN) |
1220 |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Public services (Libraries) |
| Source of heading or term |
fast |
| 651 #7 - SUBJECT ADDED ENTRY--GEOGRAPHIC NAME |
|---|
| Geographic name |
United States |
| Source of heading or term |
fast |
| -- |
https://id.oclc.org/worldcat/entity/E39PBJtxgQXMWqmjMjjwXRHgrq |
| 9 (RLIN) |
3418 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Harmon, Charles, |
| Dates associated with a name |
1960- |
| -- |
https://id.oclc.org/worldcat/entity/E39PCjGHJYGYpJpPR7MvyMbxfy |
| 9 (RLIN) |
688478 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Messina, Michael. |
| 9 (RLIN) |
688479 |
| 776 08 - ADDITIONAL PHYSICAL FORM ENTRY |
|---|
| Relationship information |
Print version: |
| Title |
Customer service in libraries |
| Place, publisher, and date of publication |
Lanham : The Scarecrow Press, Inc., 2013. |
| Record control number |
(DLC) 2012044861 |
| 830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE |
|---|
| Uniform title |
Best practices in library services. |
| 9 (RLIN) |
688480 |
| 856 40 - ELECTRONIC LOCATION AND ACCESS |
|---|
| Materials specified |
EBSCOhost |
| Uniform Resource Identifier |
<a href="https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=537768">https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=537768</a> |
| 938 ## - |
|---|
| -- |
YBP Library Services |
| -- |
YANK |
| -- |
10225556 |
| 938 ## - |
|---|
| -- |
ProQuest MyiLibrary Digital eBook Collection |
| -- |
IDEB |
| -- |
cis24746291 |
| 938 ## - |
|---|
| -- |
EBSCOhost |
| -- |
EBSC |
| -- |
537768 |
| 938 ## - |
|---|
| -- |
ebrary |
| -- |
EBRY |
| -- |
ebr10660032 |
| 938 ## - |
|---|
| -- |
EBL - Ebook Library |
| -- |
EBLB |
| -- |
EBL1126479 |
| 938 ## - |
|---|
| -- |
Coutts Information Services |
| -- |
COUT |
| -- |
24746291 |
| 938 ## - |
|---|
| -- |
Internet Archive |
| -- |
INAR |
| -- |
customerservicei0000unse |
| 994 ## - |
|---|
| -- |
92 |
| -- |
N$T |