Responsible design, implementation and use of Information and communication technology : 19th IFIP WG 6. 11 Conference on e-Business, e-Services, and e-Society, I3E 2020, Skukuza, South Africa, April 6-8, 2020, Proceedings. Part II / Marié Hattingh, Machdel Matthee, Hanlie Smuts, Ilias Pappas, Yogesh K. Dwivedi, Matti Mäntymäki (eds.).

International conference proceedings.

Print version record.

Intro -- Preface -- Organization -- Contents -- Part II -- Contents -- Part I -- eGovernment -- Enterprise Architectures in E-Governments Studies: Why, What and How? -- Abstract -- 1 Introduction -- 2 Methods -- 3 Literature Synthesis -- 3.1 Why (Motivations) -- 3.2 What (Contributions) -- 3.3 How (Methods) -- 4 Discussion -- 5 Related Work -- 6 Conclusions -- Acknowledgement -- References -- An e-Government Implementation Framework: A Developing Country Case Study -- Abstract -- 1 Introduction -- 2 Background -- 2.1 e-Government and ICT Implementation in Developing Countries

2.2 Diffusion of Innovation (DOI) Theory -- 2.3 e-Government Critical Success Factors -- 3 Research Approach -- 4 Case Study Data Analysis and Findings -- 5 Conclusion -- References -- Institutional Effects on National Health Insurance Digital Platform Development and Use: The Case of Ghana -- Abstract -- 1 Introduction -- 2 Digital Platform and Health Care -- 3 Theoretical Foundation: Institutional Theory -- 4 Research Setting and Methodology -- 4.1 Methodology -- 4.2 Data Collection -- 4.3 Data Analysis -- 5 Case Description -- 5.1 Pre-digital Platform

5.2 Digital Platform Development (Mobile Renewals and Digital Authentication) -- 5.3 Post-digital Platform Development -- 6 Analysis and Discussion -- 6.1 Institutional Enablers -- 6.2 Institutional Constraints -- 7 Conclusion -- References -- Toward Employee-Driven Digital Innovation in Public Organizations Through the Use of Action Design Research -- Abstract -- 1 Introduction -- 2 Background -- 3 Research Methodology -- 3.1 Problem Formulation -- 3.2 Building, Intervention and Evaluation -- 3.3 Formalization of Learning -- 4 Expected Results, Conclusion and Further Research -- References

A Systematic Review of Implementation Challenges in Public E-Procurement -- Abstract -- 1 Introduction -- 2 Conceptual Background -- 3 Research Methodology -- 3.1 Research Approach -- 3.2 Data Collection -- 3.3 Analysis -- 4 Findings and Discussion -- 4.1 Technological Challenges -- 4.2 Organizational Challenges -- 4.3 Environmental Challenges -- 5 Conclusion -- References -- eHealth -- Barriers for User Acceptance of Mobile Health Applications for Diabetic Patients: Applying the UTAUT Model -- Abstract -- 1 Introduction -- 2 Challenges for User Acceptance -- 2.1 Effort Expectancy

2.2 Performance Expectancy -- 2.3 Social Influence -- 2.4 Facilitating Conditions -- 3 Methodology -- 3.1 Data Collection and Analysis -- 3.2 Ethical Considerations -- 4 Results -- 4.1 Demographics -- 4.2 Themes Identified from the UTAUT Model -- 4.2.1 Performance Expectancy -- 4.2.2 Effort Expectancy -- 4.2.3 Social Influence -- 4.2.4 Facilitating Conditions -- 5 Implications for the Design of M-Health Interventions -- 6 Conclusion -- References -- Impact of Socio-Demographic Factors on the Acceptance of Information Communication and Technology (ICT) for Diabetes Self-care -- Abstract

1 Introduction

Includes author index.

This two-volume set constitutes the proceedings of the 19th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2020, held in Skukuza, South Africa, in April 2020.* The total of 80 full and 7 short papers presented in these volumes were carefully reviewed and selected from 191 submissions. The papers are organized in the following topical sections: Part I: block chain; fourth industrial revolution; eBusiness; business processes; big data and machine learning; and ICT and education Part II: eGovernment; eHealth; security; social media; knowledge and knowledge management; ICT and gender equality and development; information systems for governance; and user experience and usability *Due to the global COVID-19 pandemic and the consequential worldwide imposed travel restrictions and lockdown, the I3E 2020 conference event scheduled to take place in Skukuza, South Africa, was unfortunately cancelled.

Includes bibliographical references and author index.