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The role of digital technologies in shaping the post-pandemic world : 21st IFIP WG 6. 11 Conference on e-Business, e-Services and e-Society, I3E 2022, Newcastle upon Tyne, UK, September 13-14, 2022, Proceedings / Savvas Papagiannidis, Eleftherios Alamanos, Suraksha Gupta, Yogesh K. Dwivedi, Matti Mäntymäki, Ilias O. Pappas (eds.).

By: Contributor(s): Material type: TextTextSeries: Lecture notes in computer science ; 13454.Publication details: Cham : Springer, 2022.Description: 1 online resource (503 pages)Content type:
  • text
Media type:
  • computer
Carrier type:
  • online resource
ISBN:
  • 9783031153426
  • 3031153421
  • 9788303115348
  • 8303115340
Other title:
  • I3E 2022
Subject(s): Genre/Form: Additional physical formats: Print version:: Role of Digital Technologies in Shaping the Post-Pandemic World.DDC classification:
  • 006.754 23/eng/20220914
LOC classification:
  • HM742 .I35 2022eb
Online resources:
Contents:
Intro -- Preface -- Organization -- Contents -- Artificial Intelligence -- Artificial Intelligence Adoption for FinTech Industries -- An Exploratory Study About the Disruptions, Antecedents and Consequences -- 1 Introduction -- 2 Theory Development -- 3 Research Methodology -- 3.1 Data Collection -- 3.2 Data Analysis -- 4 Findings -- 4.1 Drivers of AI Adoption in the FinTech Industry -- 4.2 Positive Outcomes of AI Adoption in the FinTech Industry -- 4.3 Adverse Outcomes of AI Adoption in the FinTech Industry -- 5 Discussion -- 6 Conclusion -- References
The Role of Organizational Culture on Artificial Intelligence Capabilities and Organizational Performance -- 1 Introduction -- 2 Theoretical Background and Constructs -- 2.1 Organizational Culture -- 2.2 Artificial Intelligence -- 2.3 Organizational Performance -- 3 Research Design and Hypotheses -- 4 Results -- 4.1 Measurements and Reliability -- 4.2 Hypotheses Testing -- 5 Discussion -- 6 Conclusions -- References -- Artificial Intelligence Ambidexterity, Adaptive Transformation Capability, and Their Impact on Performance Under Tumultuous Times -- 1 Introduction
2 Theoretical Context and Proposition -- 2.1 Artificial Intelligence and Its Ambidextrous Use -- 2.2 Adaptive Transformation Capability and Competitive Performance Under COVID-19 -- 3 Research Methodology and Dataset -- 3.1 Survey and Data Collection Procedure -- 3.2 Measures and Composite Operationalization -- 4 Model Specification and Analyses -- 4.1 A Composite-Based SEM -- 4.2 Proposition Testing -- 5 Discussion and Implications -- 5.1 Theoretical and Practical Implications -- References -- AI Technologies for Delivering Government Services to Citizens: Benefits and Challenges
1 Introduction -- 2 Literature Search Methodology -- 3 AI Technologies: An Overview -- 3.1 AI Technologies for Government -- 3.2 AI Technologies for Citizens -- 4 Benefits of Using Artificial Intelligence -- 4.1 Benefits of Using Artificial Intelligence for Government -- 4.2 Benefits of Using Artificial Intelligence for Citizens -- 5 Challenges of Using Artificial Intelligence -- 5.1 Challenges Related to Government -- 5.2 Challenges Related to Citizens -- 6 Recommendations -- 7 Conclusion -- References
From Responsible AI Governance to Competitive Performance: The Mediating Role of Knowledge Management Capabilities -- 1 Introduction -- 2 Background -- 3 Research Model -- 4 Methodology -- 4.1 Data Collection -- 5 Analysis -- 5.1 Measurement Model -- 5.2 Structural Model -- 6 Discussion -- 6.1 Implications for Research -- 6.2 Implications for Practice -- 6.3 Limitations and Future Research -- References -- The "Other" Agent: Interaction with AI and Its Implications on Social Presence Perceptions of Online Customer Experience -- 1 Introduction -- 2 Literature Review -- 2.1 AI-Based Agents
Summary: This book constitutes the refereed proceedings of the 21st IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2022, which took place Newcastle-upon-Tyne, UK, in September 2022. The 37 papers presented in this volume were carefully reviewed and selected from 72 submissions. They were organized in topical sections as follows: Artificial intelligence; Data and Analytics; Careers and ICT; Digital Innovation and Transformation; Electronic Services; Health and Wellbeing; Pandemic; Privacy, Trust and Security.
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Intro -- Preface -- Organization -- Contents -- Artificial Intelligence -- Artificial Intelligence Adoption for FinTech Industries -- An Exploratory Study About the Disruptions, Antecedents and Consequences -- 1 Introduction -- 2 Theory Development -- 3 Research Methodology -- 3.1 Data Collection -- 3.2 Data Analysis -- 4 Findings -- 4.1 Drivers of AI Adoption in the FinTech Industry -- 4.2 Positive Outcomes of AI Adoption in the FinTech Industry -- 4.3 Adverse Outcomes of AI Adoption in the FinTech Industry -- 5 Discussion -- 6 Conclusion -- References

The Role of Organizational Culture on Artificial Intelligence Capabilities and Organizational Performance -- 1 Introduction -- 2 Theoretical Background and Constructs -- 2.1 Organizational Culture -- 2.2 Artificial Intelligence -- 2.3 Organizational Performance -- 3 Research Design and Hypotheses -- 4 Results -- 4.1 Measurements and Reliability -- 4.2 Hypotheses Testing -- 5 Discussion -- 6 Conclusions -- References -- Artificial Intelligence Ambidexterity, Adaptive Transformation Capability, and Their Impact on Performance Under Tumultuous Times -- 1 Introduction

2 Theoretical Context and Proposition -- 2.1 Artificial Intelligence and Its Ambidextrous Use -- 2.2 Adaptive Transformation Capability and Competitive Performance Under COVID-19 -- 3 Research Methodology and Dataset -- 3.1 Survey and Data Collection Procedure -- 3.2 Measures and Composite Operationalization -- 4 Model Specification and Analyses -- 4.1 A Composite-Based SEM -- 4.2 Proposition Testing -- 5 Discussion and Implications -- 5.1 Theoretical and Practical Implications -- References -- AI Technologies for Delivering Government Services to Citizens: Benefits and Challenges

1 Introduction -- 2 Literature Search Methodology -- 3 AI Technologies: An Overview -- 3.1 AI Technologies for Government -- 3.2 AI Technologies for Citizens -- 4 Benefits of Using Artificial Intelligence -- 4.1 Benefits of Using Artificial Intelligence for Government -- 4.2 Benefits of Using Artificial Intelligence for Citizens -- 5 Challenges of Using Artificial Intelligence -- 5.1 Challenges Related to Government -- 5.2 Challenges Related to Citizens -- 6 Recommendations -- 7 Conclusion -- References

From Responsible AI Governance to Competitive Performance: The Mediating Role of Knowledge Management Capabilities -- 1 Introduction -- 2 Background -- 3 Research Model -- 4 Methodology -- 4.1 Data Collection -- 5 Analysis -- 5.1 Measurement Model -- 5.2 Structural Model -- 6 Discussion -- 6.1 Implications for Research -- 6.2 Implications for Practice -- 6.3 Limitations and Future Research -- References -- The "Other" Agent: Interaction with AI and Its Implications on Social Presence Perceptions of Online Customer Experience -- 1 Introduction -- 2 Literature Review -- 2.1 AI-Based Agents

2.2 Anthropomorphism, Para-Social Interaction and Personalisation

This book constitutes the refereed proceedings of the 21st IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2022, which took place Newcastle-upon-Tyne, UK, in September 2022. The 37 papers presented in this volume were carefully reviewed and selected from 72 submissions. They were organized in topical sections as follows: Artificial intelligence; Data and Analytics; Careers and ICT; Digital Innovation and Transformation; Electronic Services; Health and Wellbeing; Pandemic; Privacy, Trust and Security.

Includes author index.

Online resource; title from PDF title page (SpringerLink, viewed September 14, 2022).

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