Delivering knock your socks off service [electronic resource] / Ron Zemke, with Bobette Hayes Williamson.

By:

Zemke, Ron

Contributor(s):

Williamson, Bobette Hayes

Material type: Text

TextPublication details: New York, N.Y. : American Management Association, c2001.Description: 1 online resource (xix, 248 p.) : illISBN:

9780761215257 (electronic bk.)
0761215255 (electronic bk.)

Subject(s):

Genre/Form:

Electronic books.

Additional physical formats: Print version:: Delivering knock your socks off service.DDC classification:

658.8/12 23

LOC classification:

HF5415.5 .Z46 2001eb

Online resources:

EBSCOhost

Holdings ( 1 )
Title notes ( 4 )

Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode	Item holds
eBook	e-Library	EBSCO Business		Available

Total holds: 0

"Material in the course is adapted from Delivering knock your socks off service, revised edition, copyright 1998, 1991 by Performance Research Associates; Knock your socks off answers, copyright 1995 by Performance Research Associates; and Tales of knock your socks off service, copyright 1998 by Performance Research Associates"--T.p. verso.

Includes bibliographical references (p. [235]-236) and index.

Some online versions lack accompanying media packaged with the printed version.

Description based on print version record.