How to be a great call center representative / Robert W. Lucas.

By:

Lucas, Robert W

Material type: Text

text

Media type:

computer

Carrier type:

online resource

ISBN:

9780761215103
0761215107

Subject(s):

Additional physical formats: Print version:: How to be a great call center representative.DDC classification:

658.8/12 21

LOC classification:

HE8788 .L83 2001b

Online resources:

EBSCOhost

Summary: Give your front-line call center staff the training they need! With How to Be a Great Call Center Representative, call-center staff will learn what technology-based customer service is all about, including the history, terminology, legislation, and technology options. This book is designed to supplement and enhance the industry-specific policies and procedures plus local, state, and federal guidelines to which a call center staff must adhere. Filled with exercises and self-assessments, the course presents specific, practical strategies for improving listening skills, building trust with custom.

Holdings ( 1 )
Title notes ( 4 )

Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode	Item holds
eBook	e-Library	EBSCO Business		Available

Total holds: 0

Title from title screen.

Includes bibliographical references and index.

Give your front-line call center staff the training they need! With How to Be a Great Call Center Representative, call-center staff will learn what technology-based customer service is all about, including the history, terminology, legislation, and technology options. This book is designed to supplement and enhance the industry-specific policies and procedures plus local, state, and federal guidelines to which a call center staff must adhere. Filled with exercises and self-assessments, the course presents specific, practical strategies for improving listening skills, building trust with custom.

Added to collection customer.56279.3