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Release and deployment : an ITSM narrative account / Daniel McLean.

By: Material type: TextTextPublisher: Ely, Cambridgeshire, United Kingdom : IT Governance Publishing, 2015Copyright date: ©2015Description: 1 online resource (162 pages)Content type:
  • text
Media type:
  • computer
Carrier type:
  • online resource
ISBN:
  • 9781849287807
  • 1849287805
Subject(s): Genre/Form: DDC classification:
  • 004.068 23
LOC classification:
  • HD9696.63.A2 M35 2015eb
Online resources:
Contents:
Cover; Title; Copyright; Preface; About the Author; Acknowledgements; Contents; Introduction; Chapter 1: Winning The Job; Chapter 2: Where Did My Job Go?; Chapter 3: Finance -- Wisdom or Indifference?; Chapter 4: Bad Beginnings; Chapter 5: Requirements -- Voice of the Business; Chapter 6: Sales -- Heart of the Business; Chapter 7: Application Development; Chapter 8: Infrastructure -- Physical Clouds; Chapter 9: QA -- Guardians of the Gates; Chapter 10: Management Intervention; Chapter 11: Change Management -- Short Circuit; Chapter 12: Release -- Let Slip the Dogs of War.
Chapter 13: Deploy -- The End of the Beginning -- ITG Resources.
Summary: Based on the real-life experience of the author and other ITSM practitioners, this book explains the common pitfalls of release and deployment in fictional form, with each chapter describing a difficult meeting with a different department head and featuring a set of pointers that our hero would have found beneficial. -- Edited summary from book.
Holdings
Item type Current library Collection Call number Status Date due Barcode Item holds
eBook eBook e-Library EBSCO Computers Available
Total holds: 0

Cover; Title; Copyright; Preface; About the Author; Acknowledgements; Contents; Introduction; Chapter 1: Winning The Job; Chapter 2: Where Did My Job Go?; Chapter 3: Finance -- Wisdom or Indifference?; Chapter 4: Bad Beginnings; Chapter 5: Requirements -- Voice of the Business; Chapter 6: Sales -- Heart of the Business; Chapter 7: Application Development; Chapter 8: Infrastructure -- Physical Clouds; Chapter 9: QA -- Guardians of the Gates; Chapter 10: Management Intervention; Chapter 11: Change Management -- Short Circuit; Chapter 12: Release -- Let Slip the Dogs of War.

Chapter 13: Deploy -- The End of the Beginning -- ITG Resources.

Online resource; title from PDF title page (JSTOR, viewed on March 8, 2016).

Based on the real-life experience of the author and other ITSM practitioners, this book explains the common pitfalls of release and deployment in fictional form, with each chapter describing a difficult meeting with a different department head and featuring a set of pointers that our hero would have found beneficial. -- Edited summary from book.

OCLC control number change

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