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Implementing virtual reference services : a LITA guide / edited by Beth C. Thomsett-Scott.

Contributor(s): Material type: TextTextSeries: LITA guides ; 26.Publication details: Chicago : ALA TechSource, an imprint of the American Library Association, 2013.Description: 1 online resource (xi, 152 pages) : illustrationsContent type:
  • text
Media type:
  • computer
Carrier type:
  • online resource
ISBN:
  • 9781555709501
  • 1555709508
  • 9781555709518
  • 1555709516
Subject(s): Genre/Form: Additional physical formats: Print version:: Implementing virtual reference services.DDC classification:
  • 025.5/2 23
LOC classification:
  • Z711.45 .D47 2013eb
Online resources:
Contents:
Virtual reference services : considerations and technologies / Beth Thomsett-Scott -- Using twitter for virtual reference services / Ellen Hampton Filgo -- Using Google voice and chat for reference at the Kelvin Smith Library / Brian C. Gray -- Virtual reference at UNLV Libraries : from infancy to popular student service / Sidney Lowe and Darcy Del Bosque -- Instant messaging for virtual reference / Beth Thomsett-Scott -- Embedded librarians using Web 2.0 services for reference / Ellen Hampton Filgo -- My info quest : a national text reference message service / Tom Peters, Lili Luo, and Lori Bell -- AskColorado : a collaborative virtual reference service / Kris Johnston.
Summary: Social web technologies present an often confusing array of options for answering user reference questions. Applying 20 years' experience as a reference librarian working through the development of virtual reference and the integration of new tools and technologies into the industry, Thomsett-Scott lays out how libraries are using vendor services such as LibraryH3lp, LibAnswers, and Text a Librarian, as well as free tools like Twitter and Google Voice for their reference needs. Practitioners offer details on virtual reference services such as Twitter Search, instant messaging services such as.
Holdings
Item type Current library Collection Call number Status Date due Barcode Item holds
eBook eBook e-Library EBSCOLibra Available
Total holds: 0

Includes bibliographical references and index.

Virtual reference services : considerations and technologies / Beth Thomsett-Scott -- Using twitter for virtual reference services / Ellen Hampton Filgo -- Using Google voice and chat for reference at the Kelvin Smith Library / Brian C. Gray -- Virtual reference at UNLV Libraries : from infancy to popular student service / Sidney Lowe and Darcy Del Bosque -- Instant messaging for virtual reference / Beth Thomsett-Scott -- Embedded librarians using Web 2.0 services for reference / Ellen Hampton Filgo -- My info quest : a national text reference message service / Tom Peters, Lili Luo, and Lori Bell -- AskColorado : a collaborative virtual reference service / Kris Johnston.

Print version record.

Social web technologies present an often confusing array of options for answering user reference questions. Applying 20 years' experience as a reference librarian working through the development of virtual reference and the integration of new tools and technologies into the industry, Thomsett-Scott lays out how libraries are using vendor services such as LibraryH3lp, LibAnswers, and Text a Librarian, as well as free tools like Twitter and Google Voice for their reference needs. Practitioners offer details on virtual reference services such as Twitter Search, instant messaging services such as.

Added to collection customer.56279.3

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