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Library user metaphors and services : how librarians look at their users / Carl Gustav Johannsen.

By: Material type: TextTextSeries: Current topics in library and information practicePublisher: Berlin : De Gruyter Saur, ©2015Description: 1 online resourceContent type:
  • text
Media type:
  • computer
Carrier type:
  • online resource
ISBN:
  • 9783110418545
  • 3110418541
  • 3110419653
  • 9783110419658
Subject(s): Genre/Form: Additional physical formats: Print version:: Library user metaphors and services.DDC classification:
  • 020 23
LOC classification:
  • Z665 .J64 2015
Online resources:
Contents:
Frontmatter -- Acknowledgements -- Contents -- 1. Introduction -- 2. User segmentation in libraries -- from library usage patterns to lifestyle segments -- 3. Theoretical considerations concerning metaphors, images, and similar concepts and idea transfer in organizations -- 4. Five library user metaphors -- 5. Library services and user metaphors -- 6. Library user metaphors and the experience society -- 7. Conclusions -- References.
Summary: During the last 40 years, the library profession has used different metaphors to characterise their users, e.g. the user as a citizen, a client, a customer, a guest, and a partner. The book is about the background and distribution of those metaphorical descriptions and how they have influenced services in libraries. Through illustrative examples, the book will animate librarians to rethink the appropriateness of their prevailing user categories.
Holdings
Item type Current library Collection Call number Status Date due Barcode Item holds
eBook eBook e-Library EBSCOLibra Available
Total holds: 0

Online resource; title from PDF title page (EBSCO, viewed September 15, 2016).

Includes bibliographical references.

Frontmatter -- Acknowledgements -- Contents -- 1. Introduction -- 2. User segmentation in libraries -- from library usage patterns to lifestyle segments -- 3. Theoretical considerations concerning metaphors, images, and similar concepts and idea transfer in organizations -- 4. Five library user metaphors -- 5. Library services and user metaphors -- 6. Library user metaphors and the experience society -- 7. Conclusions -- References.

During the last 40 years, the library profession has used different metaphors to characterise their users, e.g. the user as a citizen, a client, a customer, a guest, and a partner. The book is about the background and distribution of those metaphorical descriptions and how they have influenced services in libraries. Through illustrative examples, the book will animate librarians to rethink the appropriateness of their prevailing user categories.

In English.

Added to collection customer.56279.3 - Master record variable field(s) change: 082

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