Conducting the reference interview : a how-to-do-it manual for librarians / Catherine Sheldrick Ross, Kirsti Nilsen, and Marie L. Radford.

By:

Ross, Catherine Sheldrick [author.]

Contributor(s):

Material type: Text

text

Media type:

computer

Carrier type:

online resource

ISBN:

9780838917992
0838917992

Subject(s):

Genre/Form:

Electronic books.

Additional physical formats: Print version:: Conducting the reference interview.DDC classification:

025.5/2 23

LOC classification:

Z711 .R64 2019eb

Online resources:

EBSCOhost

Contents:

Why bother with a reference interview? -- The first thirty seconds -- Finding out what they really want to know -- Beyond negative closure -- Special contexts for the reference interview -- The reference encounter in virtual environments -- The readers' advisory interview -- Establishing policy and training for the reference interview.

Summary: "This book focuses on a key problem that occurs in a reference transaction at the very first step: finding out, quickly and efficiently what the user really wants to know. We offer readers a comprehensive way to tackle the problem though a multi-faceted approach that includes the following elements: explanatory text that summarizes key aspects of each topic together with relevant research on the topic; cases and exercises that allow for an interactive approach in learning new skills; and annotated bibliographies for further reading. Distinctive features include: 1. An approach that emphasizes teachable skills 2. Authentic examples from extensive research data 3. Cases and exercises useful for training 4. Engaging structure that draws the reader in 5. A detailed index that provides multiple ways to access the materials, including listings of cases and exercises. 6. A new feature New in the third edition will be input from practitioners on "Lessons Learned from My Most Difficult Reference Interview" - i.e., what happened, what they learned. We plan to ask some Super Reference Librarians--for example, some of the RUSA former presidents as well as other reference librarian friends--to provide vignettes, which in edited form we would locate in the section of the book to which they relate"-- Provided by publisher.

Holdings ( 1 )
Title notes ( 5 )

Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode	Item holds
eBook	e-Library	EBSCOLibra		Available

Total holds: 0

"This book focuses on a key problem that occurs in a reference transaction at the very first step: finding out, quickly and efficiently what the user really wants to know. We offer readers a comprehensive way to tackle the problem though a multi-faceted approach that includes the following elements: explanatory text that summarizes key aspects of each topic together with relevant research on the topic; cases and exercises that allow for an interactive approach in learning new skills; and annotated bibliographies for further reading. Distinctive features include: 1. An approach that emphasizes teachable skills 2. Authentic examples from extensive research data 3. Cases and exercises useful for training 4. Engaging structure that draws the reader in 5. A detailed index that provides multiple ways to access the materials, including listings of cases and exercises. 6. A new feature New in the third edition will be input from practitioners on "Lessons Learned from My Most Difficult Reference Interview" - i.e., what happened, what they learned. We plan to ask some Super Reference Librarians--for example, some of the RUSA former presidents as well as other reference librarian friends--to provide vignettes, which in edited form we would locate in the section of the book to which they relate"-- Provided by publisher.

Includes bibliographical references and index.

Print version record.

Added to collection customer.56279.3