TY - BOOK AU - Hattingh,Marié AU - Matthee,Machdel AU - Smuts,Hanlie AU - Pappas,Ilias O. AU - Dwivedi,Yogesh Kumar AU - Mäntymäki,Matti ED - IFIP Conference on e-Business, e-Services, and e-Society TI - Responsible design, implementation and use of Information and communication technology: 19th IFIP WG 6. 11 Conference on e-Business, e-Services, and e-Society, I3E 2020, Skukuza, South Africa, April 6-8, 2020, Proceedings T2 - Lecture Notes in Computer Science SN - 9783030450021 AV - HM742 .I35 2020eb U1 - 006.754 23 PY - 2020/// CY - Cham PB - Springer KW - Online social networks KW - Congresses KW - Electronic commerce KW - World Wide Web KW - Information technology KW - Cities and towns KW - Technological innovations KW - Réseaux sociaux (Internet) KW - Congrès KW - Commerce électronique KW - Web KW - Technologie de l'information KW - Villes KW - Innovations KW - fast KW - Congress KW - proceedings (reports) KW - aat KW - Conference papers and proceedings KW - lcgft KW - Actes de congrès KW - rvmgf N1 - International conference proceedings; 1 Introduction; Includes author index; Includes bibliographical references and author index; Intro -- Preface -- Organization -- Contents -- Part II -- Contents -- Part I -- eGovernment -- Enterprise Architectures in E-Governments Studies: Why, What and How? -- Abstract -- 1 Introduction -- 2 Methods -- 3 Literature Synthesis -- 3.1 Why (Motivations) -- 3.2 What (Contributions) -- 3.3 How (Methods) -- 4 Discussion -- 5 Related Work -- 6 Conclusions -- Acknowledgement -- References -- An e-Government Implementation Framework: A Developing Country Case Study -- Abstract -- 1 Introduction -- 2 Background -- 2.1 e-Government and ICT Implementation in Developing Countries; 2.2 Diffusion of Innovation (DOI) Theory -- 2.3 e-Government Critical Success Factors -- 3 Research Approach -- 4 Case Study Data Analysis and Findings -- 5 Conclusion -- References -- Institutional Effects on National Health Insurance Digital Platform Development and Use: The Case of Ghana -- Abstract -- 1 Introduction -- 2 Digital Platform and Health Care -- 3 Theoretical Foundation: Institutional Theory -- 4 Research Setting and Methodology -- 4.1 Methodology -- 4.2 Data Collection -- 4.3 Data Analysis -- 5 Case Description -- 5.1 Pre-digital Platform; 5.2 Digital Platform Development (Mobile Renewals and Digital Authentication) -- 5.3 Post-digital Platform Development -- 6 Analysis and Discussion -- 6.1 Institutional Enablers -- 6.2 Institutional Constraints -- 7 Conclusion -- References -- Toward Employee-Driven Digital Innovation in Public Organizations Through the Use of Action Design Research -- Abstract -- 1 Introduction -- 2 Background -- 3 Research Methodology -- 3.1 Problem Formulation -- 3.2 Building, Intervention and Evaluation -- 3.3 Formalization of Learning -- 4 Expected Results, Conclusion and Further Research -- References; A Systematic Review of Implementation Challenges in Public E-Procurement -- Abstract -- 1 Introduction -- 2 Conceptual Background -- 3 Research Methodology -- 3.1 Research Approach -- 3.2 Data Collection -- 3.3 Analysis -- 4 Findings and Discussion -- 4.1 Technological Challenges -- 4.2 Organizational Challenges -- 4.3 Environmental Challenges -- 5 Conclusion -- References -- eHealth -- Barriers for User Acceptance of Mobile Health Applications for Diabetic Patients: Applying the UTAUT Model -- Abstract -- 1 Introduction -- 2 Challenges for User Acceptance -- 2.1 Effort Expectancy; 2.2 Performance Expectancy -- 2.3 Social Influence -- 2.4 Facilitating Conditions -- 3 Methodology -- 3.1 Data Collection and Analysis -- 3.2 Ethical Considerations -- 4 Results -- 4.1 Demographics -- 4.2 Themes Identified from the UTAUT Model -- 4.2.1 Performance Expectancy -- 4.2.2 Effort Expectancy -- 4.2.3 Social Influence -- 4.2.4 Facilitating Conditions -- 5 Implications for the Design of M-Health Interventions -- 6 Conclusion -- References -- Impact of Socio-Demographic Factors on the Acceptance of Information Communication and Technology (ICT) for Diabetes Self-care -- Abstract N2 - This two-volume set constitutes the proceedings of the 19th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2020, held in Skukuza, South Africa, in April 2020.* The total of 80 full and 7 short papers presented in these volumes were carefully reviewed and selected from 191 submissions. The papers are organized in the following topical sections: Part I: block chain; fourth industrial revolution; eBusiness; business processes; big data and machine learning; and ICT and education Part II: eGovernment; eHealth; security; social media; knowledge and knowledge management; ICT and gender equality and development; information systems for governance; and user experience and usability *Due to the global COVID-19 pandemic and the consequential worldwide imposed travel restrictions and lockdown, the I3E 2020 conference event scheduled to take place in Skukuza, South Africa, was unfortunately cancelled UR - https://link.springer.com/10.1007/978-3-030-45002-1 ER -