TY  - BOOK
AU  - Alessandra,Anthony J.
ED  - NetLibrary, Inc.
TI  - Telephone skills: eReport 
SN  - 9781605572024 (electronic bk.)
AV  - HF5541.T4 A44 2005eb
U1  - 651.7/3 22
PY  - 2005///
CY  - [S.l.
PB  - Electronic & Database Pub.]
KW  - Telephone etiquette
KW  - Customer services
KW  - Electronic books
KW  - local
N1  - Title from PDF title page (viewed on Feb. 12, 2009); Made available through NetLibrary; access may be limited to NetLibrary affiliated libraries
UR  - https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=236829
ER  -