TY - BOOK AU - Ferland,Guylaine AU - Moskowitz,Debbie S. AU - Dubé,Laurette ED - Institut universitaire de gériatrie de Montréal. ED - McGill Initiative for the Integrative Management of Health. TI - Emotional and interpersonal dimensions of health services: enriching the art of care with the science of care SN - 9780773571181 AV - R726.5 .E465 2003eb U1 - 610.69/6 21 PY - 2003/// CY - Montreal, Que. PB - Published for the McGill Initiative for the Integrative Management of Health in collaboration with Institut universitaire de gériatrie de Montréal by McGill-Queen's University Press KW - Medical personnel and patient KW - Social medicine KW - Patients KW - Psychology KW - Medical care KW - Sick KW - Delivery of Health Care KW - Professional-Patient Relations KW - Social Medicine KW - Sick Role KW - Patient Care KW - Relations personnel médical-patient KW - Médecine sociale KW - Malades KW - Psychologie KW - Prestation de soins KW - Soins médicaux KW - MEDICAL KW - Physician & Patient KW - bisacsh KW - fast KW - Emotional dimensions KW - Interpersonal dimensions KW - Electronic books KW - Congress KW - proceedings (reports) KW - aat KW - Conference papers and proceedings KW - lcgft KW - Actes de congrès KW - rvmgf N1 - Papers originally presented at a conference held at the Faculty of Management, McGill University, May 18-19, 2000; Includes bibliographical references (pages 163-186) and index; Introduction -- -- Integrating the art and science of care into the everyday delivery of health services : challenges for research and practice / Laurette Dubé, Guylaine Ferland, and D.S. Moskowitz -- -- Part One. The Art of Care, Organizational Constraints, and Patient and Provider Outcomes -- -- Measuring the quality of the primary care relationship / Dana Gelb Safran -- The emotional and interpersonal dimensions of health care and their impact on organizational and clinical outcomes : building an integrative, action-oriented research agenda / Carole A. Estabrooks -- Measuring and monitoring patient outcomes / Diane M. Irvine Doran -- -- Part Two. The Science of Care : Focus on Emotional Processes -- -- Behind every great caregiver : the emotional labour in health care / Arlie Russell Hochschild -- Patient emotions in a clinical context : coping with anxiety and depression and other negative emotions / Gilbert Pinard -- Patient emotions and the "engineering" of provider responses for more effective care / Laurette Dubé -- -- Part Three. The Science of Care : Focus on Interpersonal Processes -- -- Interpersonal process in the patient-physician relationship / Debra L. Roter -- Patient-practitioner communication in conventional and complementary medicine contexts / Heather Boon -- An interpersonal social support approach to understanding the patient-practitioner relationship / Krista K. Trobst -- -- Part Four. Challenges in Integrating the Art and Science of Care into Health Research and Practice -- -- Dynamic conceptions of dimensions in the interpersonal domain / D.S. Moskowitz -- Methodological challenges to capturing dynamical aspects of health care acquisition / Lawrence R. Levy, Richard W.J. Neufeld, and Weiguang Yao -- Outcomes in health care : motivation, measures, and drivers at the population level / Terrence Montague N2 - Annotation; Experts from medicine, nursing, psychology, sociology, and management present concepts, methods, and findings relevant to improving models, practices, and strategies for providing health care UR - https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=404102 ER -