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Customer service in libraries : best practices / edited by Charles Harmon, Michael Messina. by Series: Best practices in library services
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publisher: Lanham : The Scarecrow Press, Incorporated, 2013
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Availability: Items available for loan: e-Library (1).
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2.
The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson. by
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publication details: Chicago : American Library Association, 2008
Online resources:
Availability: Items available for loan: e-Library (1).
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