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Library services for online patrons : a manual for facilitating access, learning, and engagement / Joelle E. Pitts, Laura Bonella, Jason M. Coleman, and Adam Wathen, editors.

Contributor(s): Material type: TextTextPublisher: Santa Barbara, California : Libraries Unlimited, an imprint of ABC-CLIO, LLC, [2019]Copyright date: ©2019Description: 1 online resource (xii, 200 pages) : illustrationsContent type:
  • text
Media type:
  • computer
Carrier type:
  • online resource
ISBN:
  • 9781440859533
  • 1440859531
Subject(s): Genre/Form: Additional physical formats: Print version:: Library services for online patrons.DDC classification:
  • 025.5/6 23
LOC classification:
  • Z711.2 .L336 2019
Online resources:
Contents:
Taking stock of your library / Stefanie Buck -- Learn about your patrons and set goals to serve them / Joelle E. Pitts -- Inclusive design / Joelle E. Pitts -- Reference for online patrons / Jason M. Coleman -- Instruction for online patrons / Natalie Haber -- Embedded librarianship / Elaine Sullo -- Relationship building / Karla Aleman -- Marketing services for online users / Laura Bonella -- Advocating for your online users / Laura Bonella -- Online access to public library services / Adam Wathen.
Summary: Academic libraries are wonderful resources for university students and faculty on campus, and public libraries thrive on providing targeted in-person services such as storytime, makerspaces, and adult programming. It can be easy, however, to forget about the large population of students, faculty, and community members who access library resources and use library services remotely. Library Services for Online Patrons reaches out to patrons who are not--or not always--located on campus or who seldom--if ever--visit libraries' physical facilities and who may not be aware of or able to equitably use library services. The authors focus on ways to organize library resources using principles of design and to cater library services to the specific needs of online students, faculty, and community members. They also address how to effectively target marketing to the online population and how to collaborate with campus and community stakeholders who work directly with them.-- Provided by publisher.
Holdings
Item type Current library Collection Call number Status Date due Barcode Item holds
eBook eBook e-Library EBSCOLibra Available
Total holds: 0

Includes bibliographical references and index.

Taking stock of your library / Stefanie Buck -- Learn about your patrons and set goals to serve them / Joelle E. Pitts -- Inclusive design / Joelle E. Pitts -- Reference for online patrons / Jason M. Coleman -- Instruction for online patrons / Natalie Haber -- Embedded librarianship / Elaine Sullo -- Relationship building / Karla Aleman -- Marketing services for online users / Laura Bonella -- Advocating for your online users / Laura Bonella -- Online access to public library services / Adam Wathen.

Academic libraries are wonderful resources for university students and faculty on campus, and public libraries thrive on providing targeted in-person services such as storytime, makerspaces, and adult programming. It can be easy, however, to forget about the large population of students, faculty, and community members who access library resources and use library services remotely. Library Services for Online Patrons reaches out to patrons who are not--or not always--located on campus or who seldom--if ever--visit libraries' physical facilities and who may not be aware of or able to equitably use library services. The authors focus on ways to organize library resources using principles of design and to cater library services to the specific needs of online students, faculty, and community members. They also address how to effectively target marketing to the online population and how to collaborate with campus and community stakeholders who work directly with them.-- Provided by publisher.

Description based on online resource; title from digital title page (viewed on July 16, 2020).

Master record variable field(s) change: 050

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