Manual of travel agency practice [electronic resource] / Gwenda Syratt ; with Jane Archer.

By:

Syratt, Gwenda

Material type: Text

TextPublication details: Amsterdam ; Boston : Elsevier /Butterworth-Heinemann, 2003.Edition: 3rd edDescription: 1 online resource (xii, 227 pages) : illustrations, mapsContent type:

text

Media type:

computer

Carrier type:

online resource

ISBN:

1417507748
9781417507740

Subject(s): Genre/Form:

Additional physical formats: Print version:: Manual of travel agency practice.DDC classification:

910/.68 22

LOC classification:

G154 .S94 2003eb

Online resources:

EBSCOhost

Contents:

Foreword; Preface; Acknowledgments;Introduction; Package and group tours; Short breaks, special inerest holidays, theme parks, holiday centres, accomodation and theatre reservations; Coaching and incoming tourism; Cruising; Car rental; Ferry services and railways; Airlines; Technology; The internet; Insurance; Finance; Skills; Handling complaints; Solutions to exercises; Glossary; Index.

Summary: Now in its third edition, this successful must-have manual is thoroughly updated with new chapters and material, covering issues including: * Technology development - the different types of travel agency systems available, what they do, how they do it and how to use them * The Internet - how it is used to book travel, forecasts for its future use and how travel agenets stand in relation to it * Global distribution systems - how to make bookings, and the new windows-based environment * A full endorsement by Travel Weekly The manual demonstrates correct methods for processing travel reservations, identifying business client needs and suitable documentation. It also shows key facts for the profitable planning, organization and operation of the retail travel agency. Each chapter contains exercises pertinent to the topics covered. Students on any of the large number of courses in travel and tourism (ICM, City & Guilds, ABTA, IATA, UFTAA, BTEC, SCOTVEC, University of Oxford Certificate, Diploma of Vocational Education) will find this book invaluable. * Fully revised edition, absorbing the repurcussions of new technology within the industry. * Practical know-how for anyone seeking a career that involves travel agency work. * Clear and comprehensive - designed with the needs of the student in mind.

Holdings ( 1 )
Title notes ( 4 )

Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode	Item holds
eBook	e-Library	EBSCO Business		Available

Total holds: 0

Includes index.

Now in its third edition, this successful must-have manual is thoroughly updated with new chapters and material, covering issues including: * Technology development - the different types of travel agency systems available, what they do, how they do it and how to use them * The Internet - how it is used to book travel, forecasts for its future use and how travel agenets stand in relation to it * Global distribution systems - how to make bookings, and the new windows-based environment * A full endorsement by Travel Weekly The manual demonstrates correct methods for processing travel reservations, identifying business client needs and suitable documentation. It also shows key facts for the profitable planning, organization and operation of the retail travel agency. Each chapter contains exercises pertinent to the topics covered. Students on any of the large number of courses in travel and tourism (ICM, City & Guilds, ABTA, IATA, UFTAA, BTEC, SCOTVEC, University of Oxford Certificate, Diploma of Vocational Education) will find this book invaluable. * Fully revised edition, absorbing the repurcussions of new technology within the industry. * Practical know-how for anyone seeking a career that involves travel agency work. * Clear and comprehensive - designed with the needs of the student in mind.

Print version record.