Services marketing and management [electronic resource] / Audrey Gilmore.

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Material type: Text

TextPublication details: London ; Thousand Oaks, Calif. : Sage Publications, 2003.Description: 215 p. : ill. ; 25 cmISBN:

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Contents:

Underlying themes -- Managing services -- Service management issues.

Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode	Item holds
eBook	e-Library	EBSCO Business		Available

Total holds: 0

Includes bibliographical references and indexes.

Underlying themes -- Managing services -- Service management issues.

Electronic reproduction. Boulder, Colo. : NetLibrary, 2009. Available via World Wide Web. Access may be limited to NetLibrary affiliated libraries.