The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson.
Material type:
TextPublication details: Chicago : American Library Association, 2008.Description: 1 online resource (xiv, 144 pages) : illustrationsContent type: - text
- computer
- online resource
- 9781441618979
- 144161897X
- Library administration -- United States
- Total quality management -- United States
- Library planning -- United States
- Customer services -- United States
- Total quality management
- Consumer satisfaction
- Library Administration -- methods
- Total Quality Management
- Library Services -- organization & administration
- Program Evaluation
- Consumer Behavior
- Bibliothèques -- Administration -- États-Unis
- Qualité totale -- États-Unis
- Bibliothèques -- Planification -- États-Unis
- Service à la clientèle -- États-Unis
- Qualité totale
- Consommateurs -- Satisfaction
- LANGUAGE ARTS & DISCIPLINES -- Library & Information Science -- Administration & Management
- Customer services
- Library administration
- Library planning
- Total quality management
- United States
- 025.1 22
- Z678 .L345 2008eb
- Z 678
- digitized 2011 HathiTrust Digital Library committed to preserve
| Item type | Current library | Collection | Call number | Status | Date due | Barcode | Item holds | |
|---|---|---|---|---|---|---|---|---|
eBook
|
e-Library | EBSCOLibra | Available |
Includes bibliographical references (pages 137-139) and index.
The continuous improvement approach -- Identify library processes and assess their importance and condition -- Standardize the process -- Measure process performance -- Rapidly improve the process -- Manage process improvement throughout the library system.
Print version record.
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Electronic reproduction. [S.l.] : HathiTrust Digital Library, 2011. MiAaHDL
Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002. MiAaHDL
http://purl.oclc.org/DLF/benchrepro0212
digitized 2011 HathiTrust Digital Library committed to preserve pda MiAaHDL
WorldCat record variable field(s) change: 650