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Collaborative business design : improving and innovating the design of IT-driven business services / Brian Johnson and Léon-Paul de Rouw.

By: Contributor(s): Material type: TextTextPublication details: Ely : IT Governance Publishing, 2017.Description: 1 online resource (129 pages)Content type:
  • text
Media type:
  • computer
Carrier type:
  • online resource
ISBN:
  • 9781849289399
  • 1849289395
Subject(s): Genre/Form: Additional physical formats: Print version:: Collaborative Business Design : Improving and innovating the design of IT-driven business services.DDC classification:
  • 658.4/038 23
LOC classification:
  • HD30.2 .J64 2017eb
Online resources:
Contents:
Cover; Title; Copyright; Contents; Chapter 1: IT-Driven Business Services ; Covered in this chapter ; 1.1 IT-driven business services ; 1.2 Business need and value ; 1.3 Services that are fit for use: design thinking ; 1.4 Capturing the characteristics of IT- driven services in a service design statement ; 1.5 The value of a service design statement ; 1.6 Who should read this book ; 1.7 Structure of the book ; Chapter 2: Understanding Service Requirements ; Covered in this chapter ; 2.1 Mind the gap ; 2.2 Closing the gap ; 2.3 Requirements origin and perspective ; 2.4 Business service design.
2.5 Business service coordination: I think therefore I am 2.6 Conclusion ; Chapter 3: IT-Driven Services, Outcome and Output ; Covered in this chapter ; 3.1 What is a business service? ; 3.2 Service definition ; 3.3 Delivering what is needed ; 3.4 Service offering insight ; 3.5 Service lifecycle ; 3.6 Conclusion ; Chapter 4: Stakeholder Dynamics ; Covered in this chapter ; 4.1 We are all in the gutter, but some of us are looking at the stars ; 4.2 A stakeholder view of the enterprise ; 4.3 The domains ; 4.5 Conclusion ; Chapter 5: Service Constellation: Capabilities and Resources.
Covered in this chapter 5.1 Transactions, communications, resources and agreements ; 5.2 Understanding transactions ; 5.3 Service blueprint ; 5.4 Transactions derive from actions and resources ; 5.5 Risk management and compliance ; 5.6 Putting the pieces together ; 5.7 Instruments for agreement ; 5.8 Conclusion ; Chapter 6: Service Design Statement ; Covered in this chapter ; 6.1 Business service design deliverables ; 6.2 Essential transactions of stakeholders ; 6.3 Market readiness and market standards ; 6.4 Constraints and critical resources ; 6.5 Value for the business.
6.6 Managing the SDS 6.7 The SDS appearance ; 6.8 Conclusion ; Chapter 7: Using Business Service Design: Obtaining Insight ; Covered in this chapter ; 7.1 Value of the SDS and using BSD ; 7.2 From business vision to operation: methods to use ; 7.3 Obtaining insight into requirements of IT- driven services ; 7.4 Things to think about when applying BSD ; 7.5 Conclusion, to boldly go ... ; Appendix A: Glossary and Definitions ; Appendix B: Information Flow and Lifecycles ; ITG Resources.
Summary: Full of useful diagrams and examples (and quotations from an unusual range of sources including Star Trek, Mick Jagger and Oscar Wilde), this book explains how to guide the development, building, program management, and maintenance of IT-driven business services. -- Edited summary from book.
Holdings
Item type Current library Collection Call number Status Date due Barcode Item holds
eBook eBook e-Library EBSCO Business Available
Total holds: 0

Print version record.

Cover; Title; Copyright; Contents; Chapter 1: IT-Driven Business Services ; Covered in this chapter ; 1.1 IT-driven business services ; 1.2 Business need and value ; 1.3 Services that are fit for use: design thinking ; 1.4 Capturing the characteristics of IT- driven services in a service design statement ; 1.5 The value of a service design statement ; 1.6 Who should read this book ; 1.7 Structure of the book ; Chapter 2: Understanding Service Requirements ; Covered in this chapter ; 2.1 Mind the gap ; 2.2 Closing the gap ; 2.3 Requirements origin and perspective ; 2.4 Business service design.

2.5 Business service coordination: I think therefore I am 2.6 Conclusion ; Chapter 3: IT-Driven Services, Outcome and Output ; Covered in this chapter ; 3.1 What is a business service? ; 3.2 Service definition ; 3.3 Delivering what is needed ; 3.4 Service offering insight ; 3.5 Service lifecycle ; 3.6 Conclusion ; Chapter 4: Stakeholder Dynamics ; Covered in this chapter ; 4.1 We are all in the gutter, but some of us are looking at the stars ; 4.2 A stakeholder view of the enterprise ; 4.3 The domains ; 4.5 Conclusion ; Chapter 5: Service Constellation: Capabilities and Resources.

Covered in this chapter 5.1 Transactions, communications, resources and agreements ; 5.2 Understanding transactions ; 5.3 Service blueprint ; 5.4 Transactions derive from actions and resources ; 5.5 Risk management and compliance ; 5.6 Putting the pieces together ; 5.7 Instruments for agreement ; 5.8 Conclusion ; Chapter 6: Service Design Statement ; Covered in this chapter ; 6.1 Business service design deliverables ; 6.2 Essential transactions of stakeholders ; 6.3 Market readiness and market standards ; 6.4 Constraints and critical resources ; 6.5 Value for the business.

6.6 Managing the SDS 6.7 The SDS appearance ; 6.8 Conclusion ; Chapter 7: Using Business Service Design: Obtaining Insight ; Covered in this chapter ; 7.1 Value of the SDS and using BSD ; 7.2 From business vision to operation: methods to use ; 7.3 Obtaining insight into requirements of IT- driven services ; 7.4 Things to think about when applying BSD ; 7.5 Conclusion, to boldly go ... ; Appendix A: Glossary and Definitions ; Appendix B: Information Flow and Lifecycles ; ITG Resources.

Full of useful diagrams and examples (and quotations from an unusual range of sources including Star Trek, Mick Jagger and Oscar Wilde), this book explains how to guide the development, building, program management, and maintenance of IT-driven business services. -- Edited summary from book.

Added to collection customer.56279.3 - Master record variable field(s) change: 072

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