| 000 | 02431nam a2200481Ka 4500 | ||
|---|---|---|---|
| 001 | ocn753700911 | ||
| 003 | OCoLC | ||
| 005 | 20240829104844.0 | ||
| 006 | m d | ||
| 007 | cr cnu---unuuu | ||
| 008 | 110920s2011 nyu ob 001 0 eng d | ||
| 040 |
_aN$T _cN$T |
||
| 020 | _z9780765625182 | ||
| 020 | _z0765625180 | ||
| 020 | _a9780765625205 (electronic bk.) | ||
| 020 | _a0765625202 (electronic bk.) | ||
| 035 | _a(OCoLC)753700911 | ||
| 035 |
_a386174 _b(N$T) |
||
| 043 | _an-us--- | ||
| 050 | 4 |
_aHD5713.6.U54 _bM37 2011eb |
|
| 072 | 7 |
_aNAT _x023000 _2bisacsh |
|
| 072 | 7 |
_aSOC _x040000 _2bisacsh |
|
| 082 | 0 | 4 |
_a363.34068/1 _223 |
| 049 | _aN$TA | ||
| 100 | 1 |
_aMastracci, Sharon H., _d1968- _9594060 |
|
| 245 | 1 | 0 |
_aEmotional labor and crisis response _h[electronic resource] : _bworking on the razor's edge / _cby Sharon H. Mastracci, Mary E. Guy, and Meredith A. Newman. |
| 260 |
_aArmonk, N.Y. : _bM.E. Sharpe, _c2011. |
||
| 300 | _a1 online resource (xviii, 173 p.) | ||
| 504 | _aIncludes bibliographical references (p. 153-164) and index. | ||
| 505 | 0 | _aEmotional labor as public good and the state as harbor of refuge -- A blind spot in public administration theory--but not in practice -- Human capital issues -- Communicating competence and cultivating trust -- Who gets the blame? Who gets the credit? Government responsiveness and accountability -- Of the people : legitimacy, representativeness, and the difference that gender makes -- Professional standards and discretion in crisis response -- Reflections on the why, how, and what of emotional labor. | |
| 588 | _aDescription based on print version record. | ||
| 650 | 0 |
_aPublic service employment _zUnited States _xPsychological aspects. _9594061 |
|
| 650 | 0 |
_aCrisis management _zUnited States. _9384384 |
|
| 650 | 7 |
_aNATURE / Natural Disasters _2bisacsh _9720567 |
|
| 650 | 7 |
_aSOCIAL SCIENCE / Disasters & Disaster Relief _2bisacsh _9196571 |
|
| 655 | 4 |
_aElectronic books. _9396 |
|
| 700 | 1 |
_aGuy, Mary E. _q(Mary Ellen) _9594062 |
|
| 700 | 1 |
_aNewman, Meredith A., _d1949- _9594063 |
|
| 776 | 0 | 8 |
_iPrint version: _aMastracci, Sharon H., 1968- _tEmotional labor and crisis response. _dArmonk, N.Y. : M.E. Sharpe, 2011 _z9780765625182 _w(DLC) 2011005568 _w(OCoLC)704243755 |
| 856 | 4 | 0 |
_3EBSCOhost _uhttps://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=386174 |
| 910 | _acpp1723AUTO | ||
| 994 |
_a02 _bN$T |
||
| 999 |
_c668402 _d668402 |
||