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Emotional labor and crisis response [electronic resource] : working on the razor's edge / by Sharon H. Mastracci, Mary E. Guy, and Meredith A. Newman.

By: Contributor(s): Material type: TextTextPublication details: Armonk, N.Y. : M.E. Sharpe, 2011.Description: 1 online resource (xviii, 173 p.)ISBN:
  • 9780765625205 (electronic bk.)
  • 0765625202 (electronic bk.)
Subject(s): Genre/Form: Additional physical formats: Print version:: Emotional labor and crisis response.DDC classification:
  • 363.34068/1 23
LOC classification:
  • HD5713.6.U54 M37 2011eb
Online resources:
Contents:
Emotional labor as public good and the state as harbor of refuge -- A blind spot in public administration theory--but not in practice -- Human capital issues -- Communicating competence and cultivating trust -- Who gets the blame? Who gets the credit? Government responsiveness and accountability -- Of the people : legitimacy, representativeness, and the difference that gender makes -- Professional standards and discretion in crisis response -- Reflections on the why, how, and what of emotional labor.
Holdings
Item type Current library Collection Call number Status Date due Barcode Item holds
eBook eBook e-Library EBSCO Business Available
Total holds: 0

Includes bibliographical references (p. 153-164) and index.

Emotional labor as public good and the state as harbor of refuge -- A blind spot in public administration theory--but not in practice -- Human capital issues -- Communicating competence and cultivating trust -- Who gets the blame? Who gets the credit? Government responsiveness and accountability -- Of the people : legitimacy, representativeness, and the difference that gender makes -- Professional standards and discretion in crisis response -- Reflections on the why, how, and what of emotional labor.

Description based on print version record.

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