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	1.	Trade tales [electronic resource] : decoding customers' stories / [edited by] Arch G. Woodside. by Woodside, Arch G [editor.] Series: Advances in culture, tourism and hospitality research ; v. 14. Edition: First edition. Material type: Text; Format: available online ; Literary form: Not fiction Publication details: Bingley, UK : Emerald Publishing, 2018 Online resources: EBSCOhost Availability: Items available for loan: e-Library (1). Place hold
	2.	Customer relations [electronic resource] / Victoria J. Farkas, editor. by Farkas, Victoria J Series: Business issues, competition and entrepreneurship series Material type: Text; Format: available online ; Literary form: Not fiction Publication details: New York : Nova Science Publishers, c2011 Online resources: EBSCOhost Availability: Items available for loan: e-Library (1). Place hold
	3.	Strategic customer management [electronic resource] : integrating relationship marketing and CRM / Adrian Payne, Pennie Frow. by Payne, Adrian Frow, Pennie Material type: Text; Format: available online ; Literary form: Not fiction Publication details: Cambridge : Cambridge University Press, 2013 Online resources: EBSCOhost Availability: Items available for loan: e-Library (1). Place hold
	4.	Sharkonomics [electronic resource] : How to attack market leaders. by Engeseth, Stefan Material type: Text; Format: available online ; Literary form: Not fiction Publication details: Singapore : Marshall Cavendish, 2012 Online resources: EBSCOhost Availability: Items available for loan: e-Library (1). Place hold
	5.	50 activities for achieving excellent customer service [electronic resource] / Darryl S. Doane, Rose D. Sloat, authors & editors. by Doane, Darryl S Sloat, Rose D [aut, edt] Series: 50 Activities Material type: Text; Format: available online ; Literary form: Not fiction Publication details: Amherst, Mass. : HRD Press, c2003 Other title: Fifty activities for achieving excellent customer service Online resources: EBSCOhost Availability: Items available for loan: e-Library (1). Place hold
	6.	Delivering knock your socks off service [electronic resource] / Ron Zemke, with Bobette Hayes Williamson. by Zemke, Ron Williamson, Bobette Hayes Material type: Text; Format: available online ; Literary form: Not fiction Publication details: New York, N.Y. : American Management Association, c2001 Online resources: EBSCOhost Availability: Items available for loan: e-Library (1). Place hold
	7.	Telephone skills that satisfy customers [electronic resource] : unleash the full potential of the telephone / Rick Conlow, Doug Watsabaugh. by Conlow, Rick Watsabaugh, Doug Series: Fifty-Minute series Material type: Text; Format: available online ; Literary form: Not fiction Publication details: [Rochester, N.Y.] : Axzo Press, c2009 Other title: Unleash the full potential of the telephone Online resources: EBSCOhost Availability: Items available for loan: e-Library (1). Place hold
	8.	Telephone courtesy & customer service [electronic resource] : be your company's lifeline to customers / Lloyd C. Finch. by Finch, Lloyd C Series: Fifty-Minute series Edition: 4th ed. Material type: Text; Format: available online ; Literary form: Not fiction Publication details: [Rochester, N.Y.] : Axzo Press, c2009 Other title: Telephone courtesy and customer service Online resources: EBSCOhost Availability: Items available for loan: e-Library (1). Place hold
	9.	Quality customer service [electronic resource] : satisfy customers--it's everybody's job / William B. Martin. by Martin, William B Series: Fifty-Minute series Edition: 5th ed. Material type: Text; Format: available online ; Literary form: Not fiction Publication details: [Rochester, N.Y.] : Axzo Press, c2009 Online resources: EBSCOhost Availability: Items available for loan: e-Library (1). Place hold
	10.	Calming upset customers [electronic resource] : stay in control-- in any situation / Rebecca L. Morgan. by Morgan, Rebecca L Series: Fifty-Minute series Edition: 4th ed. Material type: Text; Format: available online ; Literary form: Not fiction Publication details: [United States] : Axzo Press, c2009 Online resources: EBSCOhost Availability: Items available for loan: e-Library (1). Place hold
	11.	Customer relationship management [electronic resource] : a global perspective / by Gerhard Raab ... [et al.]. by Raab, Gerhard Material type: Text; Format: available online ; Literary form: Not fiction Publication details: Aldershot, Hampshire, England ; Burlington, VT : Gower, c2008 Online resources: EBSCOhost Availability: Items available for loan: e-Library (1). Place hold
	12.	The customer bill of rights [electronic resource] : the top four things customers want / by Laura Stack. by Stack, Laura Material type: Text; Format: available online ; Literary form: Not fiction Publication details: Highlands Ranch, CO : The Productivity Pro, 2013 Online resources: EBSCOhost Availability: Items available for loan: e-Library (1). Place hold

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