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1.
This is service design thinking: basics, tools, cases by
Edition: Pbk. ed
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
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Availability: Items available for loan: Library (1)Call number: 65x-2011.
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2.
LET ME SPEAK TO THE MANAGER! : SELLING FROM THE BUYER'S POINT OF VIEW [electronic resource] / Daniel M. Boland. by
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publication details: [S.l.] : RESOURCE PUBLICATIONS, 2020
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3.
Be amazing or go home : seven customer service habits that create confidence with everyone / Shep Hyken. by
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publisher: Shippensburg, PA : Sound Wisdom, ©2019
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4.
WILLIE'S WAY;6 SECRETS FOR WOOING, WOWING, AND WINNING CUSTOMERS AND THEIR LOYALTY by
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publication details: [Place of publication not identified] SOUND WISDOM.
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5.
Designing experiences / J. Robert Rossman and Mathew D. Duerden ; foreword by B. Joseph Pine II by
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publisher: New York : Columbia University Press, [2019]
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Availability: Items available for loan: e-Library (1).
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6.
Rockstar service rockstar profits : increase your revenues, grow your business and create raving fan customers for life / David Brownlee by
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publisher: New York : Morgan James Publishing, [2019]Copyright date: ©2019
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Availability: Items available for loan: e-Library (1).
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7.
Customer-centricity : the new path to product innovation and profitability / by Josep F. Valls Gimenez. by
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publisher: Newcastle upon Tyne, UK : Cambridge Scholars Publishing, 2018Copyright date: ©2018
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Availability: Items available for loan: e-Library (1).
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8.
The convenience revolution : how to deliver a customer service experience that disrupts the competition and creates fierce loyalty / Shep Hyken. by
Edition: First edition.
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publisher: Shippensburg, PA : Sound Wisdom, [2018]
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Availability: Items available for loan: e-Library (1).
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9.
Innovation and Strategy. by Series: Review of marketing research ; vol. 15.
Edition: First edition.
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publisher: [Place of publication not identified] : Emerald Publishing : Emerald Publishing Limited, 2018
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Availability: Items available for loan: e-Library (1).
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10.
Service quality (SQ) : perspectives, management and improvement strategies / editor, Arthur Collins. by Series: Business issues, competition and entrepreneurship
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publisher: Hauppauge, New York : Nova Science Publishers, Inc., [2017]
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Availability: Items available for loan: e-Library (1).
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11.
E-Service [electronic resource] : new directions in theory and practice / edited by Roland T. Rust and P.K. Kannan. by
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publication details: Armonk, N.Y. : M.E. Sharpe, ©2002
Other title:
  • EService : new directions in theory and practice
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Availability: Items available for loan: e-Library (1).
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12.
A new paradigm in marketing-- the service dominant logic : academia's reactions to the theory of Vargo and Lusch / Christina Weißenfels. by Series: Anchor compact
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publisher: Hamburg : Anchor Academic Publishing, 2015
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Availability: Items available for loan: e-Library (1).
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13.
Everything you need to know about customer service excellence / by Aaron Barbee. by Series: Need to know series (BrainMass Inc.)
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publisher: [Newmarket, Ont.] : BrainMass Inc., [2011]Copyright date: ©2011
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Availability: Items available for loan: e-Library (1).
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14.
Service business development [electronic resource] : strategies for value creation in manufacturing firms / Thomas Fischer, Heiko Gebauer, Elgar Fleisch. by
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publication details: Cambridge : Cambridge University Press, 2012
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Availability: Items available for loan: e-Library (1).
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15.
50 activities for achieving excellent customer service [electronic resource] / Darryl S. Doane, Rose D. Sloat, authors & editors. by Series: 50 Activities
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publication details: Amherst, Mass. : HRD Press, c2003
Other title:
  • Fifty activities for achieving excellent customer service
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Availability: Items available for loan: e-Library (1).
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16.
How to be a great call center representative / Robert W. Lucas. by
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publication details: [Saranac Lake, N.Y.] : American Management Association, ©2001
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Availability: Items available for loan: e-Library (1).
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17.
Delivering knock your socks off service [electronic resource] / Ron Zemke, with Bobette Hayes Williamson. by
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publication details: New York, N.Y. : American Management Association, c2001
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Availability: Items available for loan: e-Library (1).
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18.
Telephone courtesy & customer service [electronic resource] : be your company's lifeline to customers / Lloyd C. Finch. by Series: Fifty-Minute series
Edition: 4th ed.
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publication details: [Rochester, N.Y.] : Axzo Press, c2009
Other title:
  • Telephone courtesy and customer service
Online resources:
Availability: Items available for loan: e-Library (1).
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19.
SuperSTAR customer service [electronic resource] : it's all about C.A.R.E. / Rick Conlow, Doug Watsabough. by Series: Fifty-Minute series
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publication details: [Rochester, N.Y.] : Axzo Press, c2009
Online resources:
Availability: Items available for loan: e-Library (1).
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20.
Calming upset customers [electronic resource] : stay in control-- in any situation / Rebecca L. Morgan. by Series: Fifty-Minute series
Edition: 4th ed.
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publication details: [United States] : Axzo Press, c2009
Online resources:
Availability: Items available for loan: e-Library (1).
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